Privacy Policy

1. Scope

This policy applies to the BlueZone Bets website, iOS application, customer-facing mobile API, and related support interactions. It does not govern independent services you choose to use outside BlueZone, including sportsbooks.

2. Information we collect

Account information

Email address, display name when provided, authentication provider, and a Firebase account identifier.

Workspace content

Followed competitions, bookmaker preferences, manually selected current and residence country and province/state/territory saved to your account, watchlist, Saved Views, match filters, and other settings you choose.

Analysis records

Matches you explicitly ask BlueZone to analyze, analysis lifecycle status, research coverage, model outputs, and timestamps needed to preserve and reconcile your results.

Optional tracking records

User-entered bet or outcome records, including recorded stakes and results, used to display your own tracking history. The iOS My Bets surface is read-only. BlueZone does not execute the underlying wager.

Support content

Feedback category, message and receipt identifier you explicitly submit, linked to your account identifier and email/name where available. Support diagnostics you choose to send may include app version, screen context, API status and feed mode. Do not send passwords, access tokens, payment details, or sportsbook credentials.

Technical information

Request timestamps, IP address, device and app version, authentication and API status, and error or security logs generated when you use the service.

BlueZone does not request access to your contacts, precise location, health data, microphone, camera, or photo library for the public MVP. Current and residence location preferences are manually selected; this feature does not obtain GPS or precise device location.

3. How we use information

• Authenticate your account and keep your session secure.
• Provide your match feed, preferences, watchlist, Saved Views, and saved analysis results.
• Use your selected location preferences to explain bookmaker availability and eligibility information. These selections do not verify residence or guarantee availability.
• Run an analysis only after an explicit user request and reconcile its result after a timeout or relaunch.
• Protect the service from abuse, duplicate paid requests, fraud, and security incidents.
• Diagnose reliability issues, answer support requests, and improve customer-facing workflows.
• Meet legal, accounting, security, and App Store obligations.

4. Service providers and disclosures

We use service providers only to operate BlueZone. Depending on the feature you use, these may include:

• Google Firebase for authentication and account-scoped data storage.
• Vercel for web and API hosting, security, and operational logs.
• Expo and Apple for app building, TestFlight, and App Store distribution.
• OpenAI for research-assisted explanation when you explicitly request analysis.
• API-Football for fixture, team, competition, and market information.

We minimize the data sent to analysis and sports-data providers. We may also disclose information when required by law, to protect users or the service, or as part of a business transfer subject to appropriate safeguards. We do not disclose personal information to sportsbooks for wagering or advertising.

5. Retention

In the iOS app, feedback drafts and reports awaiting confirmation remain in account-scoped secure storage on this device, including after sign-out. Nothing is sent automatically; submission and retries require your action. Successfully saving a confirmed receipt locally clears the message text but retains its reference. You can discard an unsent draft. Starting account deletion clears this account's local feedback on the initiating device before server deletion; cleanup failures are reported, and cleared text is not restored if deletion is canceled or fails.

Account settings, workspace content, and saved analyses are generally retained while your account remains active. Operational and security logs are retained for limited periods determined by the hosting provider and our security needs. Deletion requests remove or de-identify account-linked data unless a limited record must be retained for legal, security, fraud-prevention, or transaction-integrity reasons.

We retain personal information only for as long as reasonably needed for these purposes, subject to provider backup rotation and any limited legal or security retention requirement.

6. Your choices and rights

• You can update supported preferences from the app or website.
• You can sign out and remove the local session from your device.
• The iOS app provides account deletion under More > Account deletion.
• If you cannot access the app, email feedback@bluezonebets.com for an access, correction, or deletion request.

We may need to verify your identity before completing a request. Rights vary by location, and applicable law may permit or require limited exceptions.

7. Security

We use authenticated, account-scoped access; encrypted network transport; server-only service credentials; and restricted administrative surfaces. No system is completely secure. Please report suspected unauthorized access promptly and never send secrets through feedback.

8. Age requirement

BlueZone is intended only for adults age 18 or older. It is not directed to children, and we do not knowingly collect personal information from children.

9. International processing

Service providers may process information in Canada, the United States, or other countries where they operate. Privacy protections may differ by country, but we use service providers and safeguards appropriate to the services they perform.

10. Changes to this policy

We may update this policy as BlueZone changes. We will revise the date above and provide additional notice when a material change requires it.

11. Contact